At Rich Problems, we are committed to providing our customers with high-quality, luxury apparel that reflects their dedication to success. However, we understand that sometimes, despite our best efforts, a purchase may not be exactly what you envisioned. Whether it’s a sizing issue, a change of style preference, or another reason, we strive to make the return process as seamless and straightforward as possible. We believe in delivering the highest quality of apparel, but we understand that sometimes things don’t turn out as expected. Whether it’s a sizing issue or a simple change of mind, we’ve designed our return process to be as easy and stress-free as possible, so you can shop with confidence.
Eligibility for Returns
We accept returns for 30 days from the date of delivery. In order for your return to be accepted, items must meet the following conditions:
- The item is unused, unworn, and in original condition.
- All tags and packaging must be intact and included with the item.
- The item must not show any signs of wear, alteration, or damage.
Please note that items that have been washed, worn, or damaged after receipt will not be eligible for return.
How to Initiate a Return
To start the return process, please follow these steps:
- Contact Us:
Reach out to our customer service team at support@richproblems.com. In your message, please provide your order number, a description of the item(s) you would like to return, and the reason for the return. We will then provide you with a Return Merchandise Authorization (RMA) form and instructions. - Prepare the Item:
Carefully pack your return items. Be sure to include all original packaging, tags, and documents. Items should be packed securely to prevent any damage during transit. - Return Shipping:
After receiving your return instructions, ship the item(s) back to us using a trackable shipping method. Please be aware that return shipping costs are the responsibility of the customer, unless the item is defective or an error occurred with your order. We recommend keeping a record of your return shipment until we have processed your return. - Refund or Exchange:
Once your return is received and inspected, we will process your refund or exchange. Refunds will be issued to the original payment method and may take 7-10 business days to reflect in your account. For exchanges, we will ship the new item to you once the return is processed.
Non-Returnable Items
Please be aware of the following non-returnable items:
- Gift cards.
- Sale or discounted items, which are final sale and cannot be returned, unless they are defective.
- Customized or personalized items, such as embroidered clothing or special order products, which are final sale.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at support@richproblems.com within 7 days of receiving the item. We will provide a prepaid return label and promptly send you a replacement or process a refund.
Your satisfaction is important to us, and we want to make sure your experience is positive. If you have any questions about your return or need further assistance, feel free to reach out.