Shipping Policy

We know that getting your order quickly is important, especially when you’re excited to wear your new luxury apparel. Our goal is to provide you with the most efficient shipping options to ensure you receive your items on time and in perfect condition. Below is a detailed overview of our shipping process, including options, costs, and delivery timeframes.

Order Processing

All orders are processed within 1-2 business days after payment has been successfully processed. Orders placed on weekends or during holidays will be processed the next business day. You will receive an email confirmation once your order has been successfully processed and shipped.

Shipping Methods & Delivery Times

We offer a variety of shipping options to accommodate your preferences:

• Standard Shipping:
  Typically delivered within 5-7 business days for domestic U.S. orders. Delivery time may vary based on the shipping destination and any potential delays from the carrier.
• Expedited Shipping:
  For quicker delivery, we offer 2-3 business days delivery for domestic U.S. orders.
• Overnight Shipping:
  If you need your order the next day, we provide overnight shipping for orders placed before 12:00 PM EST. Delivery will occur on the next business day.

International Shipping

We currently offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. Customers are responsible for any applicable customs duties, taxes, and fees that may be incurred during international shipping.

Shipping Rates

Shipping costs are calculated based on your shipping address, the weight of your order, and the shipping method selected. All shipping rates will be presented during checkout, and you can choose the option that best fits your timeline and budget.

Lost or Damaged Items

While we take every precaution to ensure your order is delivered in perfect condition, we understand that issues can occasionally arise during transit. If your order is lost or damaged, please contact us immediately at support@richproblems.com. We will work with the carrier to resolve the issue and, if necessary, issue a replacement or refund.

Incorrect Shipping Information

Please double-check that your shipping address is accurate when placing your order. If an order is returned to us due to an incorrect or incomplete shipping address, we will contact you to arrange for reshipping, and additional shipping fees may apply.

Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information to monitor your package’s progress. If you need assistance with tracking or have concerns about your shipment, please don’t hesitate to reach out to our customer support team.